Popular Services

Can't find what you're looking for? Submit a general request.

Request additional software

Email not working as expected

Report a software problem

Request assistance, service, or supplies

Any other request not listed

Submitting Requests or Problems for all other Enterprise Software

Add/Change/Delete Users

Change and create email groups

Environmental LIMS

New standard desktop PC

Beaker, Reference Lab Billing, and other Epic Vendor Applications

Other accounts not listed here

Your Active Directory (AD) account is the account you use to sign into WSLH computers.

RC Webview

Interfacing any laboratory instrument to a LIMS

Request a move of WSLH computer hardware

Schedule to have an instrument PC hard drive image taken.

For new employee accounts, internal transfers and for multiple changes of account permissions

This service request is intended for critical functions not working. For example, unable to login, security or access issues. Use this for any issue needing to be resolved that day. If this is not critical, please go to the Admin Software Support > OnBase Service Catalog (https://wslh.teamdynamix.com/TDClient/2042/Port...

Request assistance with an issue on a desktop PC

New updates to client transforms

To request a new report, or if an existing report needs an update or is not functioning correctly

This is for requesting a PC for a new instrument or instrument PC upgrade.