End users are responsible for replacing labels and ribbons when needed. Printers are configured to use specific media so make sure to replace with the same specifications. Use caution when replacing supplies since most parts are plastic and can break if forced.
When replacing the ribbon, do not throw away the empty roll, it is need for winding the used ribbon on from the new ribbon. If you feel you have an empty roll you do not need, please inter-office mail it to the OIS Service Desk as these are difficult parts to get replacements.
Loading Ribbon Instructions:
Loading Labels Instructions:
There are two sensors that check the label spacing that are used for calibration and label feeding. Often if there is an issue, it is caused by a stuck label near the upper sensor. Use the attached document to help look to clear any stuck labels.
If you hold down the label feed button for more than one second, the printer will go into configuration mode. From then on each button pressed may change printer settings. If this happens, power cycle the printer and put in a ticket. We can change the printer setting back to the correct configuration remotely.