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Description:
When troubleshooting a problem in Horizon, you may be asked to enable verbose debug logging. This will allow Horizon to create very detailed log files of your actions.
Process:
- Log in to Horizon using your normal access credentials
- Click on your name in the upper right corner
- Hover over “Debug log”
- Select Verbose
Once this is in place, attempt to execute the process you are troubleshooting. It is good to note the user, time, and what you were doing when your provblem happened. This will help technical support locate the correct logs.
When completed, please reverse the steps and set the debug log back to off. The files contain a great deal of text and can get very large very quickly.
The following link will take you to the Horizon help page for this function.
http://slhhorizprdapp/Help/User_guide/Horizon.htm#About_HORIZON/HORIZON_Home_Page.htm